Privacy Policy
Consolidated Roof Brands (Pty) Ltd
Website: https://roofbrands.co.za/
Last Updated: 27 October 2026
1. Introduction
Consolidated Roof Brands (Pty) Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.
2. Responsible Party
Consolidated Roof Brands (Pty) Ltd is the Responsible Party for the personal information collected via this website.
If you have any questions about this Privacy Policy or how we handle your information, you may contact us at:
Email: macdonald@roofbrands.co.za
Website: https://roofbrands.co.za/
3. Personal Information We Collect
3.1 Information You Provide Through Forms
- Full Name
- Email Address
- Cellphone Number
3.2 Automatically Collected Information
We use Google Analytics and Google Ads, which may collect:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on pages
- Referral source
- Cookies and tracking identifiers
3.3 Quote portal and login
Your name, email address and cellphone number, the one-time codes we send you, and a record of when you opened or downloaded a quote and which version.
3.4 Estimate requests
Building plans and roof details you upload, the job address, and the contact details you give us.
When we give you an estimate, we will email it to you and may follow up about it up to 3 times. Reply STOP at any time and we will not follow up again.
3.5 Partners and contractors
Company name, registration and VAT numbers, address, logo, contact details, banking details you ask us to print on your quotes, and the job files you upload for pricing.
3.6 WhatsApp
Your number, your messages, and any files you send us.
4. How We Collect Information
- Website contact forms
- Direct email communication
- Google Analytics
- Google Ads tracking tools
- Cookies and similar technologies
5. Purpose of Processing
- Responding to enquiries
- Providing quotations or service information
- Delivering roofing-related services
- Improving website functionality and user experience
- Marketing and advertising
- Future email marketing communications (where consent is obtained)
- Giving you secure access to your quotes, and showing a quote's owner who has viewed it
- Marking copies of quotes to protect them from unauthorised sharing
- Preparing estimates and quotes, and issuing quotes in a contractor's name where a contractor asks us to
- Sending you notices about your request by email or WhatsApp
6. Legal Basis for Processing
- Your consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Legitimate business interests
7. Cookies
Our website uses cookies and similar technologies to analyse traffic, improve performance, and deliver relevant advertisements.
You may disable cookies in your browser settings. Please note that some website features may not function properly if cookies are disabled.
When you log in, your browser stores a login token so that you stay signed in. It is needed for the login to work and is removed when you sign out.
8. Sharing of Personal Information
We share personal information only with the service providers who help us run our services, and only as far as they need it:
- Supabase (login, database and file storage)
- Cloudflare (the servers that process estimates and quotes)
- Brevo (sending our emails; links in our emails pass through Brevo's link tracker, which may record that a link was opened)
- Meta / WhatsApp (WhatsApp messages)
- PayFast (payments for eStore orders)
- Google (Analytics and Ads services)
- CloudCannon (website hosting provider)
- IT service providers and professional advisers
- Regulatory authorities where required by law
A quote's viewers list is visible to our staff and to the people the quote was issued to. A contractor's banking details are visible to us and to that contractor only. We do not sell personal information to third parties.
9. International Data Transfers
Some service providers (such as Google) may process data outside South Africa. Where personal information is transferred internationally, appropriate safeguards are implemented in accordance with POPIA.
10. Data Retention
We keep quotes, the plans behind them and the record of who viewed them for 5 years after the job ends, because we may need them for warranty, disputes and tax records. Login codes expire after 15 minutes and are deleted soon after. Partner records are kept while the partner is active and for 5 years after. You may ask us to delete your personal information at any time, except what we must keep by law. For anything else, we retain personal information only for as long as necessary to fulfil the purpose for which it was collected, and then securely delete or anonymise it.
11. Security Measures
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
12. Your Rights Under POPIA
- Request access to your personal information
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted to: macdonald@roofbrands.co.za
13. Direct Marketing
We may use your email address for marketing purposes in the future if you have provided consent or where permitted by law. You may unsubscribe at any time.
14. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.